Refund policy

Return & Refund Policy

This policy applies to purchases made from Sydney Clayworth ✨The Empress Oracle✨.

Because most products and services offered through this store are digital, personalised, custom, energetic, spiritual, intuitive or service based in nature, refunds, returns, exchanges and cancellations are generally not available for change of mind once an order has been placed, started, delivered, downloaded, accessed or performed, except where required by law.

Nothing in this policy limits any rights you may have under applicable consumer law, including the Australian Consumer Law.

Digital Products, Downloads, PDFs & Guides

Digital products, downloads, PDFs, guides, manuals, written content and other instantly delivered or electronically supplied items are not eligible for return, exchange, cancellation or refund once purchased, accessed, downloaded, delivered or made available to you, except where required by law.

Please read the product description carefully before purchasing.

Personalised Readings & Custom Spiritual Services

Personalised readings, custom questions, recorded readings, video readings, spiritual guidance, energetic readings, intuitive services, channeled work, pet communication readings, dream interpretations, soul connection readings and other personalised services are custom created for each client.

Because these services involve reserved time, preparation, energetic/intuitive work and personalised labour, they are not eligible for change of mind refunds, returns, exchanges or cancellations once purchased, started, delivered or completed, except where required by law.

Refunds are not provided due to change of mind, emotional unreadiness, timing expectations, preferred outcomes, change in circumstances after purchase or deciding after booking that a reading or session is no longer the right container for you, except where required by law.

Live Sessions & Appointments

Live sessions are appointment based services. When you book a session, time is reserved specifically for you.

Live sessions are not eligible for refund due to change of mind, emotional unreadiness, timezone confusion, failure to attend, failure to prepare, client side technical issues, inability to access Zoom or other meeting software, internet/device issues or choosing not to proceed after booking.

Missed sessions, late arrivals or no shows are not eligible for refund. Reschedules may be offered at my discretion and are not guaranteed.

Once a live session has been performed, it is not eligible for refund except where required by law.

Cancellations Before Work Begins

If you contact me before your order has been started, delivered, downloaded, accessed or performed, I may consider a cancellation request at my discretion.

Submitting a cancellation request does not guarantee approval.

Orders that have already been started, prepared, delivered, downloaded, accessed or performed cannot be cancelled or refunded except where required by law.

European Union Customers - 14 Day Right of Withdrawal

If you are located in the European Union, you may have a 14 day right of withdrawal for certain online purchases.

However, by purchasing digital content, downloadable products, personalised readings, custom spiritual services or live sessions, you may request and consent to immediate delivery or performance before the end of the 14 day withdrawal period.

Where you request immediate delivery or performance and acknowledge that you may lose your right of withdrawal once the digital content is supplied, the reading is started, the service begins, the session is performed or the order is delivered, you may no longer be able to withdraw or request a refund after that point, except where required by law.

For digital products, downloads, PDFs, guides, written readings, voice readings, personalised readings, custom spiritual services and live sessions, withdrawal rights may not apply once delivery, access, download, preparation, performance or completion has begun with your consent.

Physical Products

This store does not currently offer physical products. If physical products are offered in the future, any return eligibility will be stated on the relevant product page and handled in accordance with applicable consumer law.

Issues With Your Order

Please contact me as soon as possible if you believe there is an issue with your order, such as receiving the wrong file, being unable to access a digital product or there being an administrative error with your order.

You can contact me at sydneyclayworth@outlook.com so I can review the matter.

Refunds

If a refund is approved, it will be processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.

Refunds are only provided where approved by me or where required by applicable law.

For questions about this policy, contact: sydneyclayworth@outlook.com