Shipping policy

Shipping & Digital Delivery Policy

This store currently offers digital products, personalised readings, custom spiritual services, recorded readings, video readings, digital downloads, PDFs, guides and live online sessions.

No physical products are currently shipped.

Digital Products & Downloads

Digital products, downloads, PDFs, guides, manuals and other electronically supplied items may be delivered by download link, email, customer account access, Google Drive link or another digital delivery method.

Some digital products may be available shortly after purchase, while others may be delivered manually.

Please ensure the email address entered at checkout is correct. I am not responsible for delivery delays caused by incorrect email addresses, failure to check your inbox, spam/junk folder filtering or customer side access issues.

Personalised Readings & Custom Services

Personalised readings, recorded readings, video readings, custom questions, pet communication readings, dream interpretations, soul connection readings and other custom spiritual services are prepared and delivered within the timeframe stated on the relevant product page, unless otherwise agreed.

Delivery timeframes begin once payment has been received and all required information has been provided by the customer.

Turnaround times are estimates only unless expressly confirmed in writing. Delays may occur during high volume periods, illness, emergencies, technical issues or circumstances outside my reasonable control.

Live Sessions & Appointments

Live sessions are delivered online by Zoom or another agreed meeting platform.

It is your responsibility to ensure you have access to the required platform, a stable internet connection, a working device and the correct appointment time in your timezone.

I am not responsible for missed sessions or delays caused by timezone confusion, failure to check confirmation emails, failure to prepare, client side technical issues, internet/device issues or inability to access Zoom or another meeting platform.

Delivery Issues

If you believe you have not received your digital product, reading, file, link or session details within the expected timeframe, please check your spam/junk folder first.

If you still cannot locate it, contact me at sydneyclayworth@outlook.com with your name and order number so I can review the matter.

Physical Shipping

This store does not currently offer physical products or physical shipping.

If physical products are offered in the future, shipping costs, delivery timeframes, and return eligibility will be stated on the relevant product page or in an updated shipping policy.